These docs are for v6.6. Click to read the latest docs for v6.7.

Support Scope of Coverage

What our support covers, and what it does not

Covered by SupportNot Covered by Support
InstallationArchitecture and Monitoring Design
DiagnosisThird Party Service Checks [4]
ConfigurationCode Development
Service Checks included with OpsviewOperating Systems (OS), including an OS provided with Virtual Appliances [6]
Usage according to documentationPackage dependencies issues unrelated to Opsview
Bug Reports [1]Opsview Community / Core
Bug Fixes [1]InfluxDB [5]
Oracle MySQL v5.7, v8.0 & MariaDB v5.5, v10.3, v10.5 [2]
High Availability / Disaster Recovery Configuration [3]

[1] In line with our published Opsview Support Policy
[2] MySQL / MariaDB must be packages made available to you by either your operating system vendor (for example, Red Hat) or the Oracle Corporation / MariaDB project.

Issues specifically relating to MySQL or MariaDB, are not supported outside of their operation as a database for Opsview; for example:

  • Issues resulting from a defect or change (manual or DB initiated), in the database application
    - Database corruption
    - Database replication
  • Software application defects covered under your operating system support contract

[3] With the purchase of High Availability or Disaster Recovery component
[4] We will make reasonable efforts to assist where appropriate
[5] InfluxDB is a third party package provided by InfluxData. Opsview does not provide InfluxDB directly, instead,​ we provide a client component that is able to communicate with InfluxDB to query and store data. Opsview supports the use of InfluxDB 1.1.x and 1.2.x
[6] No Support or Warrany is provided for the Operating System Osview is installed or runs on, including a Virtual Appliance.