Support Scope of Coverage
What our support covers, and what it does not
| Covered by Support | Not Covered by Support |
|---|---|
| Installation | Architecture and Monitoring Design |
| Diagnosis | Third Party Service Checks [4] |
| Configuration | Code Development |
| Service Checks included with Opsview | Operating Systems (OS), including an OS provided with Virtual Appliances [6] |
| Usage according to documentation | Package dependencies issues unrelated to Opsview |
| Bug Reports [1] | Opsview Community / Core |
| Bug Fixes [1] | InfluxDB [5] |
| Oracle MySQL 5.1, 5.5, 5.7 & MariaDB v5.5 [2] | |
| High Availability / Disaster Recovery Configuration [3] |
[1] In line with our published Opsview Support Policy
[2] MySQL / MariaDB must be packages made available to you by either your operating system vendor (for example, Red Hat) or the Oracle Corporation / MariaDB project. Please note, software issues specifically relating to MySQL / MariaDB are not supported outside of their operation as a database for Opsview; for example:
- Replication issues resulting from a defect in the database application
- Software application defects covered under your operating system support contract
[3] With the purchase of High Availability or Disaster Recovery component
[4] We will make reasonable efforts to assist where appropriate
[5] InfluxDB is a third party package provided by InfluxData. Opsview does not provide InfluxDB directly, instead, we provide a client component that is able to communicate with InfluxDB to query and store data. Opsview supports the use of InfluxDB 1.1.x and 1.2.x
[6] No Support or Warrany is provided for the Operating System Osview is installed or runs on, including a Virtual Appliance.
Updated about 2 years ago