Opsview Knowledge Center

Cloud - Service Cloud

Overview of Setting Up Service Cloud in Opsview Monitor

To configure and utilize this Opspack, you need to add the 'Cloud - Service Cloud' Opspack to the host running the Service Cloud software.

Step 1: Add the host template

Example of Adding Service Cloud Host Template

Example of Adding Service Cloud Host Template

Step 2: Configure the host

This Opspack uses 3 variables:

SALESFORCE_AUTH - Add this variable to the host. Within the override of this variable you will need to provide a valid Salesforce.com Token, Client key and Client secret. If you do not have these to hand, please contact your Salesforce.com administrator.

Example of Configuring Host Variables

Example of Configuring Host Variables

SALESFORCE_LOGIN - Add this variable to the host. Within the override of this variable you will need to provide a valid Salesforce.com username and password.

Example of Configuring Host Variables

Example of Configuring Host Variables

SALESFORCE_SC_QUERY - This variable is the actual command that is being checked. Add one OR MORE variables of this type. For example, if you wish to monitor for 'S1 - Unhandled' and 'S3 - Escalated', simply add 2 variables and configure accordingly. The 'Value' field of this variable is simply the friendly name you will see within Opsview. The actual command that is ran lives at 'Override SOQL query'. Within this field, simply enter your SOQL (Salesforce Query Language) query, using the guide here as a reference: https://developer.salesforce.com/docs

Example of Configuring Host Variables

Example of Configuring Host Variables

Example of Configuring Host Variables

Example of Configuring Host Variables

In our example, we are monitoring for 'S1 - Severely Impacted' (i.e. priority 1, urgent, etc) tickets that are new, and also monitoring for tickets that have been assigned to Engineering for review. We have therefore added 2 variables with the respective SOQL below:

select count() from Case where status = 'Engineering Review'

select count() from Case where Priority = 'S1 - Severely Impacted' and (status = 'New' or status = 'Escalated')

Step 3: Reload and monitor **


Example of Cloud - Service Cloud Statistics in Opsview Monitor

Example of Cloud - Service Cloud Statistics in Opsview Monitor

Cloud - Service Cloud

Overview of Setting Up Service Cloud in Opsview Monitor