Opsview Knowledge Center

Solving Activation Issues

Find out how to solve your Opsview Monitor Activation issues.

How do I apply my Software Key to Opsview Monitor?

To apply your Software Key to Opsview Monitor, including instructions on how to activate systems without internet access, please see Managing Your Subscription

My Software Key still hasn't been updated

On occasion, when a new Software Key is applied to an Opsview Monitor system that is still currently using an active key, the new key is not reflected in the Opsview Monitor User Interface.

If you did not see any errors in the key installation process, it has been installed and will be used. For reassurance though, you can carry out the following to force the Opsview Monitor User Interface to reflect the latest key:

  • Log onto the Opsview primary server
  • Change to the opsview user e.g. sudo su - opsview
  • Change to the license directory e.g. cd /opt/opsview/licensemanager/etc/licenses
  • Identify the latest license file installed on the system - the files should have the date of when that license was installed e.g. ls -ltr
  • Move all files but the latest file into a backup directory e.g. mv <file> /var/tmp/
  • Force the licenses to be re-read by opening the Opsview User Interface and navigating to the "Subscriptions" page e.g. Configuration > My System > Subscriptions If you already have this page open, reload it.

The correct license details should now be displayed