Opsview Knowledge Center

Editions Overview and Support Levels

Learn about Opsview Monitor Editions and Support Levels.

Opsview Monitor is offered in three editions, as summarised below:

  • Opsview Monitor - Pro Edition: Designed for SME customers with up to 300 Hosts. Includes professional support, and is offered with optional functionality modules such as Reports and Scalability.
  • Opsview Monitor - Enterprise Edition: Designed to scale to monitor more than 20,000 hosts, Enterprise Edition contains all of the Opsview Monitor features such as scalability, reports, BSM, Hashtags, Auto Discovery, Opsview Data Warehouse (ODW), and more.
  • Opsview Monitor - MSP Edition: All the features of Opsview Monitor - Enterprise Edition with a flexible billing model based on varying host counts, specifically tailored for the service provider market.

Support Service Levels

Subscription Level
Pro Edition
Enterprise Edition
MSP Edition

Maximum No. of Support Incidents

Up to 5

Unlimited

Unlimited

Number of Technical Contacts

Up to 2

Up to 6

Up to 6

Severity 1 Response (hours)

4

2

2

Severity 2 Response (hours)

8

4

4

Severity 3 Response (hours)

16

8

8

Note: Support incidents can be raised via our Customer Portal, which is our preferred method for you to contact us so that we can capture all the relevant technical information about your request. Alternatively you can contact us by phone using the numbers displayed in the portal, or by e-mail to opsview.support@opsview.com.

Editions Overview and Support Levels

Learn about Opsview Monitor Editions and Support Levels.