Opsview Knowledge Center

Editions Overview and Support Levels

Learn about Opsview Monitor Editions and Support Levels.

Opsview Monitor is offered in three subscription plans and a free plan aimed at community users for up to 25 hosts, summarised below and in our website:

  • Opsview Monitor Free Plan: All standard features up to 25 hosts, ideal for community users and trialists.
  • Opsview Monitor SMB Plan: Designed for SMB customers with up to 300 Hosts, includes professional support and is offered with optional functionality modules such as Reports and Scalability.
  • Opsview Monitor Enterprise Plan: Designed to scale to monitor from 300 to more than 20,000 hosts. Enterprise Edition contains all Opsview Monitor features such as scalability, reports, BSM, Hashtags, Auto Discovery, Opsview Data Warehouse (ODW). Includes a dedicated Customer Success Manager, working with you to ensure you succeed in managing your environment and achieving your business monitoring goals.
  • Opsview Monitor - MSP Edition: All the features of Opsview Monitor Enterprise Plan, with a flexible billing model based on varying host counts, specifically tailored for the service provider market.

Support Service Levels

Subscription Level
Pro Edition
Enterprise Edition
MSP Edition

Maximum No. of Support Incidents

Up to 5
(additional 5 incident packs may be purchased through your SMB account manager)

Unlimited

Unlimited

Number of Technical Contacts

Up to 2

Up to 6

Up to 6

Severity 1 Response (hours)

4

2

2

Severity 2 Response (hours)

8

4

4

Severity 3 Response (hours)

16

8

8

We encourage our customers to raise support queries via our Customer Portal, to capture all relevant information about your request.
Alternatively, you can contact us by phone using the numbers displayed in the portal, or by e-mail to opsview.support@opsview.com.
A public Slack community is also available, where you may post questions and receive answers from other customers running Opsview Monitor, or directly from Opsview themselves.