Opsview Monitor is offered in three editions, as summarised below:
- Opsview Monitor - SMB Plan: Designed for SME customers with up to 300 Hosts. Includes professional support, and is offered with optional functionality modules such as Reports and Scalability.
- Opsview Monitor - Enterprise Plan: Designed to scale to monitor more than 20,000 hosts, Enterprise Edition contains all of the Opsview Monitor features such as scalability, reports, BSM, Hashtags, Auto Discovery, Opsview Data Warehouse (ODW), and more.
- Opsview Monitor - MSP Edition: All the features of Opsview Monitor - Enterprise Edition with a flexible billing model based on varying host counts, specifically tailored for the service provider market.
Maximum No. of Support Incidents
Up to 5
Number of Technical Contacts
Up to 2
Up to 6
Up to 6
Severity 1 Response (hours)
Severity 2 Response (hours)
Severity 3 Response (hours)
Note: Support incidents can be raised via our Customer Portal, which is our preferred method for you to contact us so that we can capture all the relevant technical information about your request. Alternatively you can contact us by phone using the numbers displayed in the portal, or by e-mail to email@example.com.
Definition of Severity Levels
As displayed when logging a case via the Support Portal
|S1||Severly Impacted||Opsview System is severely impact or completely shut down|
|S2||Limited Capabities||Opsview System is functioning with limited capabilities or your Opsview system is unstable with periodic interruptions|
|S3||Minor Issues||Minor issues with the operation of your Opsview System|