To use Opsview Monitor, you
will need to purchase an Opsview Monitor subscription. A subscription consists of a
collection of licenses which enable features in Opsview Monitor for a specific amount
To activate Opsview Monitor and
add a subscription, you will need a Software Key. You will receive your
Software Key by email when you purchase your Opsview Monitor subscription or take out a trial.
Adding Your First
Subscription to Opsview Monitor
Before You Start
Please make sure you've
completed the following steps before trying to activate Opsview Monitor:
Complete installation of Opsview Monitor software
on your target server
Confirm that your Opsview Monitor server has
internet access in order to complete the activation process
Ensure that you have received an email from
Opsview Monitor containing your Software Key
Opsview Monitor communicates over HTTP with SSL to
the License Management server, entitlements.opsview.com, over TCP port 443.
Activating Your Opsview Monitor Subscription
Open your web browser
and enter the address of your Opsview Monitor server. You will then be prompted to
enter your Software Key:
While the Software Key is being activated, you will see a spinning gear-cog, as below:
On success, you will get
a confirmation screen:
You can now log in to Opsview Monitor, with
Admin, password initial.
Navigate to 'My System' within the 'Help' tab of the overlay menu as shown below:
The first tab is the 'Subscriptions' tab, which will list all subscription information regarding your Opsview Monitor system:
Note: The number of Hosts is based on
the number of
configured Hosts in Opsview Monitor. This may be different from this
list of monitored Hosts because Hosts without any services are not
Subscriptions to Opsview Monitor
To add a new subscription, access the
Opsview Monitor subscription summary via 'Help > My System > Subscriptions' and click the
a Software Key
Then enter your Software
Key into the activation screen:
If you need to perform a manual activation
of your Opsview Monitor subscription, then please follow the instructions in Section 3.8.1. "Manual Activations".
Activation Process Fails
There are two scenarios
that can cause the activation process to fail:
1. Opsview is unable to communicate with our License Management system.
In this case you should enable communications from your Opsview server
2. You have an invalid Software Key. In this case you should contact Customer Success. If your system does not have internet access, then you should follow the manual activations instructions.
What is My
Software Key For?
Your Software Key
unlocks your Opsview Monitor subscription and allows you to use the features that you
have paid for. Your Opsview Monitor subscription requires a valid Software Key in order
How is the
Subscription Locked to my Opsview Server?
At activation time, the subscription will
take a fingerprint of your Opsview server based on the Host name and the first
Ethernet MAC address found (based on the order from running ifconfig). Using this information, you will
receive licenses from our activation system.
If you change either of
these, the subscription will be invalid and you will need to reactivate your
Opsview Monitor server.
When My Subscription Expires?
You will be warned via
the Opsview Monitor user interface and Notification capability before your subscription
expires. When your subscription expires, your Opsview Monitor system will stop
functioning. When you connect to the web user interface you will be given the
opportunity to enter a valid Software Key in order to unlock your system.
How Do I Get
Help With My Subscription?
If you have a current Opsview Monitor subscription
then you should speak to the Opsview Customer Success team. You should already
have contact details; if not then please email
If you do not have a Opsview Monitor subscription
then please contact the
Opsview Sales team.
Can I Move My
Opsview Subscription to a New Server or Virtual Machine?
Yes, although it will be
necessary to reactivate your subscription on that server.
If this is a planned migration, then we
recommend that you contact us first for a new software key
If this is an unplanned or emergency
migration then we recommend that you contact us afterwards for a new software
Your Software Key will
only allow a small number of activations. Once you've reached the limit it will
be necessary to obtain a new software key from the Opsview Customer Success
How Do I
Activate Via a Web Proxy?
Activation happens via HTTPS, so your
proxy will need to support the HTTPS protocol. Before starting Opsview Monitor, make
sure the shell's environment has HTTPS_PROXY set to the proxy address.